FAQs

HOW LONG WILL DELIVERY TAKE? The preparation time for most of the products is 24/72hr. It is even possible for your order to be shipped on the very same day. The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the delivery time is 2 to 15 working days. WILL THERE BE ANY EXTRA FEES TO MY SHIPPING COMPANY?

Once your order is processed we hand it over to the shipping company to ship internationally. In some very rare cases a country’s shipping policies may vary and you may be charged an extra fee for the final delivery or the import tax. This is often due to having a shipping address in a highly remote area.

WHERE DO YOU SHIP TO?
Technomazon ships in European Union from various warehouses. There is posibility that we will will restrict shipping to certain countries if we believe that delays are to be expected. Often this is temporary. HOW ARE YOUR ORDERS SHIPPED?
Our products are shipped to almost every country in the European Union by express courier. Once your order is received, we will hand the product over to the express courier. WHAT PRICES DO YOU OFFER FOR SHIPPING?
Our shipping costs vary depending on the chosen product, shipping location and express courier. WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We use Direct Bank Transfer. Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

DOES PRODUCTS HAVE A GUARANTEE?

All products have a guarantee (guarantee lenght is various by product) offered from the date of delivery except in the case of perishable products or health and hygiene products. Defects caused by negligence, hits, misuse or tampering, wrong voltage or installation, or wear and tear, are not included. In the case of IT products, the guarantee does not cover virus removal, programme restoration or disc reinstallation. In the case of incidents where a claim on the guarantee is justified, the product will be repaired, replaced, returned, or have its price reduced, in compliance with the law.

The guarantee will be void:

– If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or – If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.

HOW CAN I CANCEL MY ORDER?

If you wish to cancel an order and stop your shipment, you need to send us an email to info@technomazon.com. However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible. Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.